Privacy Policy

Armstrong Removals (“we”, “us” or “our”) is a family-run removals business based at 8–12 Eucalyptus Crescent, Ninderry, Queensland 4561 (ABN 68 182 300 156). We have been moving homes and businesses on the Sunshine Coast and interstate since 2000. This Privacy Policy explains how we collect, use, store and protect your personal information when you request a quote, book a move, or contact us through this website.

We collect the personal information you give us directly, including:

• Your name, phone number, email address and the addresses for your move (pickup and delivery).
• Details about the move you request, such as preferred dates, the rooms or furniture to be moved, access conditions, and any notes you add to a quote or inventory.
• Messages and correspondence you send us through the contact form, by email, or by phone.

We do not ask for sensitive information (such as health or financial details) through this website. If you call us, we keep a record of what we need to plan and carry out your move.

We use your personal information to:

• Prepare and confirm your removal quote and booking.
• Plan the crew, truck and equipment for your move, including access at both addresses.
• Contact you about your move and answer your questions.
• Meet our legal and regulatory obligations as a licensed, insured freight carrier.

We only use your information for the reason it was given to us. We do not sell your personal information to anyone.

We only share your information where it is needed to carry out your move. Our employed crew handle your belongings directly — we do not subcontract your move without your agreement. Where we need to share details (for example, with a storage provider if you use storage, or your body corporate for building-lift bookings), we share only what is necessary. We will not otherwise disclose your information to third parties unless required by law.

We keep your information only for as long as we need it to provide our service and to meet our record-keeping obligations. We store it securely and limit access to the people in our business who need it. If you ask, we will tell you what personal information we hold about you and correct it if it is wrong.

You can choose not to provide some information, though that may affect our ability to give you an accurate quote or carry out your move. You can ask us to update or correct your details, or to stop contacting you about your enquiry, at any time. To access, correct, or ask us to handle your personal information, contact us using the details below.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact Armstrong Removals by phone on 0480 890 300, by email at info@m.armstrongremovals.com.au, or through our contact page.