Terms of Service

These terms apply when you request a quote, book a move, or use any removal service from Armstrong Removals (“we”, “us” or “our”), a family-run business based at 8–12 Eucalyptus Crescent, Ninderry, Queensland 4561 (ABN 68 182 300 156), operating on the Sunshine Coast and interstate since 2000. By booking a move with us you accept these terms.

We provide local and interstate furniture removals, including house, unit and apartment moves, office and commercial relocations, furniture removals, packing and storage, country-town moves and dedicated interstate moves. Our crew are employed removalists — not subcontractors — and we plan each move around the property and its access.

Online quotes (Quick Quote and Detailed Quote) are estimates only, based on the information you provide. Our quotes are not a fixed price until confirmed in writing. Where we offer a free onsite quote, we attend your address and assess the move before confirming the price.

Final charges depend on the actual items moved, the driving time between addresses, the access at both ends, and any additional services such as packing or storage. We will tell you what is included in your quote and, where applicable, what is charged as an extra.

When you book a move, please give us accurate information about the property, including stairs, lifts, steep or narrow driveways, parking, and any body-corporate rules for building lifts. If you are moving to or from an apartment or unit, you are responsible for booking the building lift and following the body corporate’s requirements. We may adjust the crew, truck or time required if the access differs from what was described at the time of booking.

If you need to change or cancel your booking, please tell us as soon as possible. We will work with you to reschedule where we can. Where a cancellation or change is made close to the agreed moving date and we have already allocated crew and a truck to your job, we may apply a reasonable charge to cover the time and resources we can no longer use for another move.

Armstrong Removals holds general freight insurance covering pick-up and set-down of goods. This does not extend to in-transit insurance. We recommend you check your own home and contents policy or arrange transit cover for your move. Our liability for loss or damage is limited in accordance with the applicable Australian law and the terms of our carriage.

We take care with your belongings, wrapping and blanketing furniture and securing it for transit. Where an item is damaged or lost, our responsibility is limited to the terms agreed at booking. We are not liable for loss or damage caused by factors outside our control, including items you have packed yourself, pre-existing damage, or access conditions you did not tell us about.

Please make sure the move is accurate, the access details are correct, and the items to be moved are ready and safe to handle. If you have packed your own items, you are responsible for how they are packed. Let us know in advance about any item that needs special handling or that cannot be moved safely.

We may update these terms from time to time. The terms that apply to your move are those current at the time of your booking. The most recent version is always available on this page.

If you have any questions about these terms, please contact Armstrong Removals by phone on 0480 890 300, by email at info@m.armstrongremovals.com.au, or through our contact page.